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1. Information We Collect

We may collect your name, phone number, email, and address to provide communication and service coordination. We also collect pet-related information including your pet’s name, breed, age, health history, behavior notes, and your veterinarian’s contact details to ensure safe and personalized care.

Payment information is processed securely through Wix or third-party platforms. K9CF does not store your full payment details. We may also collect communication history from phone, email, text, or social platforms. Our website may collect usage data such as browser type and IP address through cookies or analytics tools.

2. How We Use Information

We use your information to schedule and personalize services, confirm appointments, send session-related updates, and provide SMS text reminders for booking confirmations, appointment times, pet pickup readiness, or other real-time communication. We also use your data to improve our operations, respond to questions, and provide support.

With your consent, we may use photos or videos of your pet, including their name, for marketing and promotional use on our website, social media, and printed materials. You may unsubscribe from marketing emails or opt out of SMS messages at any time, though operational communication for active services may still be sent.

3. Media Use

If you provide consent at the time of booking, K9CF may take and share photos or videos of your pet. These may include your pet’s name and be shared through social media, our website, or other advertising platforms. All photos and video content created by K9CF remain our property. You may withdraw consent for media use at any time by contacting us in writing or via email at contact@k9cardiofitness.com.

4. Information Sharing

We only share your information with third-party service providers as necessary to operate our business, such as payment processors and booking platforms. We may share your information in emergencies to protect your pet’s safety, including contacting your veterinarian or an emergency clinic if needed. K9CF does not sell or rent your personal or pet data to third parties.

5. Data Security

We implement reasonable physical, electronic, and administrative measures to protect your personal data. However, no method of internet transmission or digital storage is completely secure. By using our services, you acknowledge and accept this risk.

6. Your Rights

You may request to access, correct, or delete your personal information at any time unless it must be retained for legal or operational reasons. You may also request that we stop sending marketing or reminder communications.

7. Cookies

Our website may use cookies to provide a better user experience. You may adjust your browser settings to manage or disable cookies if you prefer.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that data from a child has been submitted, we will delete it promptly.

9. Policy Updates

We may update this Privacy Policy at any time. All changes will be posted on our website with the most recent revision date. Your continued use of our services constitutes your acceptance of the revised policy.

10. Contact Information

If you have questions or requests related to your personal data, please contact us by email at contact@k9cardiofitness.com or by phone at (765) 335-3277.

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Revision date 4/10/2025